Last updated: November 2, 2026
Every new household gets 30 days free, with no card. You're only charged if you choose to subscribe.
If you're charged, for a first subscription or a renewal, monthly or yearly, and decide it isn't for you, ask within 30 days of that charge and you'll get all of it back, no questions asked. Once per household, you can do it yourself in the app within 30 days of the charge, whether it was your first payment or a renewal: Settings → Your subscription → Cancel subscription → Cancel now with a full refund. That refunds the most recent charge and ends the subscription at once. For any other refund within 30 days, email support@spatch.kitchen from the address you paid with, or use the link in your Paddle receipt.
A refund cancels the subscription: renewals stop, and paid features end when the refund is issued. Nothing is deleted. Your household becomes read-only, and you can still open, read and download everything, or subscribe again later.
You can cancel at any time in the app (Settings → Your subscription → Cancel subscription → Stop renewing) or with the link in any Paddle receipt. Renewals stop, and the app keeps working until the end of the month or year you paid for. Charges more than 30 days old aren't refunded, except where the law requires it, or if Spatch shuts down, when we refund the unused part of any subscription.
Deleting a household cancels its subscription at the same time. It doesn't refund the time left by itself; for a refund, ask within 30 days of a charge as above.
Payments are handled by Paddle, our reseller and merchant of record, which issues refunds to the original payment method. A refund usually takes 5–10 business days to appear, depending on your bank.